Refund policy
Returns & Refunds
90 days to decide
You have 90 days from the day your order is delivered.
Wear them. Wash them. Put them through a normal season. If they don't do what we said they'd do, email us at celiecustomercare@gmail.com and we'll refund you in full. You don't need to send them back, fill in a form, or send photos.
Tell us your order number and what didn't work. That's it.
Refunds go back to your original payment method within 5–10 business days of our confirmation. If you paid for shipping, that's included in the refund.
This applies once per customer. If you ordered more than one pair, tell us which pairs didn't work and we'll refund those.
Exchanges
Wrong size or wrong color? Email us within 90 days and tell us what you need. Exchanges are free in both directions — we cover the return label and the outbound shipping.
You don't have to wait for us to receive the original before we ship the replacement.
Damaged, defective or incorrect items
If something arrives damaged, defective, or isn't what you ordered, email us within 90 days. We'll replace it or refund you, whichever you prefer.
If the replacement also arrives faulty, we refund you in full and you keep both.
Cancellations and address changes
Email us within 12 hours of placing your order and we'll cancel it or update the address, as long as it hasn't shipped yet. After that, we'll handle it as a return.
Lost packages
If your tracking hasn't moved in 10 business days, email us. We'll trace it, and if it can't be found we'll send a replacement or refund you.
Contact
We reply within 2 business days, Monday to Friday.